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Are you ready to unleash the power of a seamless customer journey?

“Natalie's passion and dedication ensure the job gets done right, first time. She's organised in her approach and work gets completed efficiently. I'd highly recommend her services."​

Kate Lloyd

Owner & Founder, KopyKat Marketing & Communications

Our Services


Business Systems

Customer Journey

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Customer satisfaction is the ultimate goal

Are you ready to unleash the power of a seamless Customer Journey?


Before we get started, I can't tell you how many people ask me what a customer journey is so lets address that first.


Essentially it's your customers experience. It's the complete end to end process that the customer goes through right from their initial interaction with you straight through to your off boarding process. (If your wondering what an off-boarding process is your in the right place!)

and it matters!!!

Are you:

  • Stretched too thin 

  • Working too much in your business rather than on your business

  • Dealing with messy onboarding processes

  • Wondering if you should hire someone to help you run your business

  • Worried about releasing control of 'your baby'

  • Ready to scale your business but don't know where to start

  • Juggling too much and not getting ahead

  • Unclear on what needs to be fixed and how

Well, the good news is I can help!

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Hey! I'm Natalie.

I've worked in the corporate world for over 13 years, leading a team that consistently delivered millions of pounds worth of customer orders year on year!


 Now I use those skills to help small businesses and entrepreneurs to:

  • Create the perfect customer Journey

  • Streamline your back end operations of business by implementing effective tools and processes

  • Optimise your business so you can with scale with ease

The truth is your business is growing faster than you, your systems and your team! You have no idea how your going to create more time to scale your business without sacrificing your client experience!

With the right systems, automation and customer journey all mapped out I guarantee you will have the tools you need to take your business to the next level.

So, are you ready to revolutionise your customer journey and skyrocket your business success?


“I love it!! all I need to do is a click a button, and everything takes care of itself!

Jayne Johnson

“Nothing was ever too much trouble. Natalie is lovely. Even when I accidently break something (which is quite often) Natalie is always there to help me sort things out.”

Nadia Summers

Natalie has helped me tremendously with my new business venture.

Teaching me all the tricks of the trade,

She has made this a much easier experience.I  would 100% recommend Natalie if your starting out or ready to progress she is the lady to ask.

Faye Gaulton

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